Off-grid connection
Noergade 7
6920 Videbæk
+45 60706901
Cvr: DK42271438
Payment
All amounts shown on the website are stated in Danish kroner (This may change with our language and currency switch), including VAT and delivery costs.
Offgridconnection accepts various online payment methods (See the bottom of the website for the payment options we have)
The payment for the order is often deducted from your account when you order your goods. This is done because all goods are made to order, and our suppliers often require an advance payment (especially for campervan modules and roof tents, as a guarantee must be provided before they send the goods to you), and because our payment provider cancels the payment if we have not registered it within 7 days. After that, we will have to collect the money from the customer again.
So this means that for larger orders such as campervan modules and roof tents, we often withdraw the money before they are sent from the supplier due to the payment provider and due to prepayment to the supplier.
We have done this with many orders now and it has never been a problem. And if you want your money back, you always have the option to cancel your order (before the item is shipped) and get your money refunded.
We hope you understand this, as it is a somewhat special situation to have these longer delivery times on products. However, as we are one of the only ones in Denmark that sells Campervan modules and roof tents, it is of course also a more rare situation.
Thank you for understanding :)
We use a secure payment server that encrypts all information, meaning that the connection is completely secure.
Delivery
See more under " Delivery "
Returns and cancellation rights
See more under " Returns "
Right of complaint
According to the Danish Sales of Goods Act, there is a 2-year warranty on products. Warranty applies to defects in material and/or manufacturing.
Complaints must be notified to us within a "reasonable time" after receipt of the goods. Here, one month (30 days) is considered a reasonable time, unless otherwise agreed.
The complaint does not apply to errors or damage caused by incorrect operation of the product.
Offgridconnection will cover the return costs to a reasonable extent. We do not accept packages sent on delivery.
Write or call us if you have a complaint.
Business@offgridconnection.com
+45 60706901
Privacy Policy
When you purchase a product and provide the information yourself, we receive customer data. As the data controller, we treat your personal data securely and confidentially. Your personal data is only used and stored for the purposes for which it was collected.
We use third parties to process some of our information, including in our freight handling, which is not developed by offgridconnection. We have entered into data processing agreements with our partners to guarantee that they comply with applicable regulations on the protection of personal data.
Using discount codes
Discount codes cannot be used on items that are already discounted or on sale. Unfortunately, our system does not support an automatic limitation of this, and if a discount code is used improperly in connection with discounted items, we reserve the right to cancel the order or contact you with a view to correcting the amount.